Director Angela Barrett

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E911 Center

Angela J. Barrett was appointed as the Director of the city of Atlanta 911 in October 2013. Upon her appointment, Ms. Barrett stated, “It is an honor to return to the city of Atlanta for her third tour of duty to lead in a progressive organizational structure, and to lead a team of dedicated professionals into the NEXT GENERATION of 9-1-1.” Ms. Barrett is responsible for overseeing the effective emergency communications/911 operations for the city of Atlanta, which is one of the busiest call centers in the Southeast Region, processing over 1million calls annually, and leading 168 employees. In early 2014, Ms. Barrett established a vision of moving the city of Atlanta’s E911 Center from Good to Great by focusing on TEAM, TRAINING, and TECHNOLOGY. Since her appointment as the Director, she has been credited with successfully reducing employee turnover, enhancing training initiatives, and bridging technology gaps to enhance 911 service delivery to assist in making Atlanta a safer city.

In 2015, Director Barrett served on the Governor’s Subcommittee for Modernization of E911 in the State of Georgia; whereas, she was called upon to speak before Legislators on various recommendations for improvements. In 2014, Director Barrett also served on the Governor’s and Mayor’s Committee for Emergency Preparedness for the city of Atlanta.

Prior to this appointment, Ms. Barrett served as the Director of Fulton County 911 from 2008-2013, where she led her team in re-vamping the 9-1-1 Center, including re-organizing the department, reducing overtime and employee turnover, and establishing a sense of value, pride, and commitment. Under Ms. Barrett’s leadership, Fulton County 9-1-1 exceeded performance standards and delivered outstanding 9-1-1 services to residents, including the consolidation of 9-1-1 and Dispatch services for the city of Fairburn and Fulton County School Police.  Ms. Barrett met noteworthy milestones in transitioning the County’s 9-1-1 system to Digital Technology, including the procurement of a $19.6M 800 MHz Digital Radio System upgrade and the implementation of an Emergency Notification System. 

In February of 2013, Ms. Barrett received the “Friends of Labor” Award from the AFSCME Local 3 Chapter for her noteworthy performance as an outstanding county Leader.  Ms. Barrett was recently featured as the 9-1-1 spokesperson on Fulton Today, Fulton Focus, WCLK, and 106.7 News providing expert advice on how to effectively utilize 9-1-1 and various 9-1-1 Public Education campaigns.

Previously, Ms. Barrett served as the Assistant Director of Atlanta 9-1-1 and led the operation’s transition team to ensure a smooth cutover to the new state of the art 9-1-1 facility at 180 Peachtree Street N.W. Atlanta, GA. Ms. Barrett has extensive knowledge and experience in Public Safety Communications, serving in various positions. With over 30 years of experience, Ms. Barrett has served as a 9-1-1 Operator, Trainer, Supervisor, and Manager of Emergency Communications Centers in the metropolitan Atlanta area. Ms. Barrett served as the Assistant Director of Fulton County Emergency Services from 1998-2006, where she was responsible for the daily operations of the 9-1-1 Center.

In 2005, Ms. Barrett served on the State of Georgia subcommittee for Communications Training. From 2003-2005, she led the Metropolitan Atlanta 9-1-1 committee in bridging the gap and information sharing amongst Public Safety Answering Points (PSAP) in the Atlanta area.

In addition to her extensive professional experience, Ms. Barrett earned a Bachelor’s Degree in Business Administration from Georgia State University. She is an active member of the Association of Public Safety Communications Officials (APCO), the National Emergency Number Association (NENA), and the 9-1-1 Director’s Association, where she is often called upon to share her industry knowledge and to assist in shaping the future of 911. In February 2011, Ms. Barrett received an award from the National Forum of Black Public Administrators for the delivery of excellent public safety service in Fulton County.

Ms. Barrett is well respected as a public safety professional and maintains a high level of commitment and results driven. She was named the Terminal Agency Coordinator of the Year in 2005-2006 and was notably recognized in 2006 by the Association of Public Safety Communications Officials (APCO) for her contributions to the communications industry.

It is Ms. Barrett’s vision, “that the city of Atlanta 9-1-1 will be known as the leaders in innovatively delivering EXTRAORDINARY Public Safety/ 9-1-1 services in the Region, which will promote the safety and security of the citizens, visitors, and community partners.