Director Angela Barrett

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E911 Center

Angela J. Barrett is an accomplished Public Communications Industry Administrator who is well-respected as a distinguished leader and influencer among her peers. Her expertise is expansive and inspiring to her colleagues and staff. As a dedicated manager, she is committed to providing world-class service delivery for residents and visitors in the City of Atlanta.

Ms. Barrett was appointed as Director of the City of Atlanta E911 Communications Center in October 2013. The appointment is her third tour of duty for the municipality. In her latest role, Ms. Barrett is responsible for overseeing Emergency Communications/911 Operations. With approximately 168 employees, the Atlanta Communications Call Center is one of the busiest in the Southeast Region processing over 1 million calls annually. TEAM, TRAINING, and TECHNOLOGY will guide Ms. Barrett’s vision to move Atlanta’s E911 Center from ‘Good to Great.’

In previous roles with the City, Ms. Barrett served as the Assistant Director of Atlanta 911 where she led the operation’s transition team to ensure a smooth transition to the new state of the art 911 facility. Former positions she has held include 911 Operator, Trainer, Supervisor, and Manager of Emergency Communications Centers in the metropolitan Atlanta area. 

Prior to this appointment, Ms. Barrett served as the Director of Fulton County 911 from 2008-2013, where she led an overhaul of the 911 Center. She also held the position of Assistant Director of Fulton County Emergency Services from 1998-2006. Under Ms. Barrett’s leadership, Fulton County 911 exceeded performance standards and delivered outstanding 911 services to residents, including the consolidation of 911 and dispatch services for the City of Fairburn and Fulton County School Police. Ms. Barrett met noteworthy milestones in transitioning the County’s 911 system to digital technology, including the procurement of a $19.6M 800 MHz Digital Radio System upgrade and the implementation of an Emergency Notification System.

Other noted accomplishments include:

2017 - Medal of Honor from RASS Sports for Outstanding Public Safety in the Community

2015 - Governor’s Subcommittee for Modernization of E911 in the State of Georgia

2014 - Governor’s and Mayor’s Committee for Emergency Preparedness for the City of Atlanta

2013 – ‘Friends of Labor’ Award from the AFSCME Local 3 Chapter

2011 – ‘Delivery of Excellent Public Safety Service in Fulton County from the National Forum of Black Public Administrators (NFBPA)

Ms. Barrett earned a Bachelor’s Degree in Business Administration from Georgia State University. She is also an active member of the Association of Public Safety Communications Officials (APCO), the National Emergency Number Association (NENA), and the 911 Director’s Association.

Ms. Barrett is honored to return to the City of Atlanta. She is excited and impassioned about “leading a team of dedicated professionals into the NEXT GENERATION of 911.”